Support
Something not working, or an idea for the road? Write to support@focusvan.app and we'll get back to you.
My trips are gone after a reinstall or on a new iPhone
Open Settings in the app and tap Sign in with Apple, with the same Apple Account you used before. If that account already has FocusVan, the app offers to switch to it and brings your trips, coins and van back. To keep them safe from now on, sign in with Apple once on the iPhone you use.
FocusVan Pro
- Restore: on the FocusVan Pro page in the app, tap Restore Purchases.
- Cancel or change plan: Settings › Manage Subscription in the app, or your iPhone's Settings › your name › Subscriptions.
- Refunds: purchases are handled by Apple; ask at reportaproblem.apple.com.
Camps
Starting or joining a camp needs Sign in with Apple, so your spot comes with you to a new iPhone. To join a friend's camp, ask them for its six-digit code and tap Join with a code.
Deleting your account
In the app, go to Settings › Delete Account. This deletes your trips, profile and leaderboard entry for good. It doesn't cancel a FocusVan Pro subscription; cancel that in Subscriptions first. See the Privacy Policy for details.